We ask three versions of the same question and count how often each product comes back. A name that appears in all three is the one a buyer meets whichever way they phrase it.
Week 2026-W44, 3 answers.
1Zendesknamed 2 of 3
2Freshdesknamed 2 of 3
3Intercomnamed 2 of 3
4Salesforce Service Cloudnamed 2 of 3
5Help Scoutnamed 2 of 3
6Gorgiasnamed 2 of 3
7Think Aloudnamed 1 of 3
8The User Is Asking For Customer Support Software Recommendatnamed 1 of 3
9They Explicitly Stated "Reply With Only Product Names, One Pnamed 1 of 3
10I Need To List Well-Known And Reputable Customer Support Sofnamed 1 of 3
11Zendesk: Very Popular, Comprehensive.named 1 of 3
12Freshdesk: Another Strong Competitor, Often Compared To Zendnamed 1 of 3
13Salesforce Service Cloud: Enterprise-Grade, Part Of The Salenamed 1 of 3
14Intercom: Focuses On Chat, Customer Messaging, And Engagemennamed 1 of 3
15Help Scout: Known For Its Simple, Human-Centric Approach.named 1 of 3
16Gorgias: Popular For E-Commerce, Integrates Well With Shopifnamed 1 of 3
17Hubspot Service Hubnamed 1 of 3
18Gladlynamed 1 of 3
19Kustomernamed 1 of 3
Asked of Gemini, three phrasings per category, once a week, and written down as it answered. A model does not answer the same way twice, which is why the count is out of three rather than a yes or a no, and why a week that was recorded is never asked again.